October 16, 2026, Students from Viet My College had a practical learning experience as part of a series of talk shows. THE WAY WE WOW – Learn it. Experience it. Create it. with her companionship Ho Ngoc Truc Linh – Training & Education Partnerships Manager at IN Hospitality. The program offers insightful perspectives on the art of creating exceptional service experiences, while also helping students connect their knowledge of Customer Relations & Care with the practical requirements of businesses.
THE WAY WE WOW: When customer experience starts with the smallest things.
In the service industry, customer satisfaction stems not only from product quality but also from how businesses communicate, care for, and understand each customer's specific needs. A genuine smile, timely support, or a small act of proactiveness can all become memorable "WOW" moments.
That is also the overarching spirit of THE WAY WE WOW – This series of talk shows aims to help students gain a deeper understanding of the art of building positive customer experiences, fostering lasting relationships, and contributing to improved service quality.
Through real-life professional stories, students at Viet My College have the opportunity to better understand that customer care is not simply about meeting requests, but also about recognizing expectations, proactively solving problems, and creating value that exceeds customer expectations.
Learn from the practical experience of Ms. Ho Ngoc Truc Linh – an expert at IN Hospitality.
The highlight of the program was the sharing session from... Ms. Ho Ngoc Truc Linh – Training & Education Partnerships Manager at IN Hospitality, Experienced professionals in the fields of operations, training, and human resource development.
Having previously held the position of Operations Manager in the F&B restaurant chain, Ms. Truc Linh has accumulated extensive practical experience in operations management, team coordination, and service quality improvement. With 15 years of experience in spreading international standard service values, she offers a perspective closely aligned with the practical requirements of the business environment.
Through the theme "THE WAY WE WOW," professional stories and practical experiences help students better understand the role of people in creating a differentiated service experience. From communication and service attitude to problem-solving abilities, each element contributes to shaping customers' perceptions of the brand.
In particular, to create memorable experiences, service professionals need to constantly improve their expertise, hone their observational skills, actively listen, and effectively collaborate with their teammates.
Connecting knowledge from the Customer Relationship & Service course with business practices.
Beyond just classroom theory, the THE WAY WE WOW program provides opportunities for students to apply their knowledge. Customer Relations & Care into situations that closely resemble a real-world work environment.
Through this sharing session, students have the opportunity to broaden their perspectives on how to build relationships with customers, communicate appropriately with different target groups, and handle situations that arise during the service delivery process.
Practical lessons also help you realize that each customer has different needs, expectations, and ways of receiving service. Therefore, professionals need to know how to listen, be flexible in communication, and choose appropriate ways of behaving, instead of applying a single template to every situation.
These are important skills not only for students in service, hospitality, and tourism fields, but also useful for those pursuing careers in business, public relations, and customer care.
Ms. Ho Ngoc Truc Linh – Training & Education Partnerships Manager at IN Hospitality – happily shared her insights and answers with Vietnamese-American students.
THE WAY WE WOW – Learn from experience, get ready for your career journey.
Following up on the talk show on October 13, 2026 at Trung Son Campus with you. Nguyen Thai An – Operation Director at Pizza 4P's, The program will be held on October 16, 2026 at the Go Vap Campus with you. Ho Ngoc Truc Linh – Training & Education Partnerships Manager at IN Hospitality We continue to broaden students' career perspectives through practical experiences from experts in the field of training and human development.
These two sharing sessions are part of Viet My College's practice-oriented training approach, where students are encouraged to proactively learn, gain experience from professionals, and gradually develop the necessary skills for their future careers.
In the modern business environment, professional knowledge is fundamental, but communication skills, a service-oriented mindset, problem-solving abilities, and a continuous self-improvement attitude are what truly make an individual stand out.
THE WAY WE WOW – Learn it. Experience it. Create it.
Learning is not just about knowing who your customers are, but also about understanding their needs, building relationships, and creating experiences good enough to earn their trust, loyalty, and a desire to return.
Viet My College – A solid career foundation – Ready to go international.
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