HOW TO BECOME A 5-STAR HOTEL RECEPTIONIST?

Are you a hotel management student who enjoys working as a receptionist? Have you always dreamed of working in a 5-star hotel? – Do you know what you need to prepare to become a 5-star hotel receptionist? 

managing See more: Qualities needed to become a future restaurant and hotel manager.

7 essential qualities to become a 5-star hotel receptionist.

 Specific work experience

To work as a receptionist at a 5-star hotel, the first factor to consider is work experience. Given the nature of the job, which demands efficiency and attention to detail according to 5-star standards, hotel receptionists need at least one year of experience in a similar (or nearly similar) position to possess the necessary sensitivity, flexibility, and professionalism to handle issues skillfully and persuasively.

Fluent in English communication

Another essential quality for a 5-star hotel receptionist is communication skills, especially English. Fluent English communication means being proficient in all four skills: listening, speaking, reading, and writing; communicating fluently and naturally like a native speaker; having standard British (or American) pronunciation; reacting quickly; and knowing how to use slang and idioms with positive meanings from some of the guests' countries.

Proficient in at least two languages.

According to regulations, receptionists working in 4-5 star hotels or higher are required to know at least two foreign languages: one fluent (usually English) and another. Therefore, in addition to fluent English, to become a 5-star hotel receptionist, you must equip yourself with at least one other language. Depending on the hotel's clientele, employers will prioritize certain second languages for recruitment.

Prefer a pleasing appearance.

Considered the "face" of the hotel, receptionists are the first and last point of contact with guests, creating both initial and final impressions of the hotel's image and service quality. Therefore, requiring a pleasant appearance is a very reasonable criterion for receptionists, and this is especially true for 5-star hotels. According to HR professionals, a pleasant-looking receptionist is not just about having a beautiful face and a well-proportioned body, but also about possessing qualities that attract attention, charm, skillful communication, and a serious attitude towards work.

Equipped with comprehensive professional skills.

Most guests staying at 5-star hotels are heads of state, international business partners, domestic businesspeople, and celebrities who demand high-quality service. Therefore, hotel receptionists must be fully equipped with professional skills in customer service, including: accurately performing check-in and check-out procedures; key handover procedures; payment procedures; currency exchange procedures; sales skills; and basic knowledge of the culture, geography, history, religion, etiquette, politics, etc., of relevant countries, ensuring professional, accurate, and efficient service to a wide range of guests.

Mastering soft skills

Besides professional expertise, a 5-star hotel receptionist must have a thorough understanding of all hotel operations (from services, service prices, room sales, room rates, software usage, etc.) to meet and answer all customer requests and questions when needed. In addition, hotel receptionists must be good communicators with a clear, fluent, and persuasive voice; they must not have a lisp or stutter, and should not use local dialects or slang that makes it difficult for guests to understand.

Professional work style

The professional demeanor of a hotel receptionist is demonstrated through neat and proper attire; a constant smile when greeting and serving guests; a quick and resourceful approach; a gentle and polite tone of voice; a calm attitude and quick reactions to unforeseen situations, etc. A professional 5-star hotel receptionist always knows how to control their emotions to serve guests in the most comfortable state of mind, always being attentive, friendly, welcoming, and knowing how to create a positive impression on those they interact with. The success of a hotel receptionist's communication and service lies in providing the highest level of customer satisfaction, ensuring guests are pleased to arrive and satisfied upon departure, and are willing to return when the opportunity arises.

In addition, depending on each hotel's specific recruitment standards, the head of the department, managers, and human resources specialists will set more specific requirements and selection criteria.

Source: Hoteljob

Learn about the Hotel Management program at Viet My College.

Programme Hotel Management in Viet My College Pursuing a modern training philosophy, the school aims to help learners apply their knowledge to real-world situations. The school focuses on both professional skills in reception, restaurant service, housekeeping, food preparation, and bartending, with up to 70 minutes of practical training per program, and equips students with essential soft skills such as presentation, teamwork, problem-solving, goal setting, emotional control, and professional development. English,...Thanks to this, each student will confidently and steadily enter the labor market and confidently meet the demanding requirements of domestic and international businesses.

The dedicated faculty at Viet My College consists of individuals with many years of practical experience and training in countries such as the UK, Australia, the USA, Switzerland, Canada, and Singapore. They will not only help students build a solid career foundation but also provide ongoing support and guidance for their chosen career development.

Detailed information about American Polytechnic College (APC):

Zhongshan Campus:

• Address: Numbers 5-7-9-11, Street No. 4, Trung Son Residential Area, Ho Chi Minh City
• Phone: (028) 5433 6888
• Hotline: 0938 90 5050 | 090 2858 550

Go Vap branch:

• Address: 1A Nguyen Van Luong Street, Ward 6, Go Vap District, Ho Chi Minh City
• Phone: (028) 7302 5888

Cu Chi branch:

• Address: 83A Bui Thi He Street, Ward 1, Cu Chi Town, Cu Chi District, Ho Chi Minh City
• Phone: (028) 3636 4983

Can Tho branch

• Address: 135P Tran Hung Dao Street, An Phu Ward, Ninh Kieu District, Can Tho City
• Phone: (0292) 3832 045
• Hotline: 0937 910 212

Training programs/fields of study:

UK INTERNATIONAL COLLEGE SYSTEM:

• BTEC HND in Hospitality Management (Hotel Management)
• BTEC HND in Business (HRM – Human Resource Management)
• BTEC HND in Business (Marketing)
• BTEC HND in Business (Accounting and Finance)
• BTEC HND in Art and Design

REGULAR COLLEGE PROGRAM:

• Management group
• Translation and Interpretation Group
• Information Technology Sector 
• Healthcare sector
• Design field

Facebook: https://www.facebook.com/americanpolytechnic/

E-mail:

• Admissions Office: info@caodangvietmy.edu.vn
• Training Department: phongdaotao@caodangvietmy.edu.vn
• Student Services Office: dichvusinhvien@caodangvietmy.edu.vn

 

Author: Viet My College - Date written: June 27, 2019

Category: Hotel and restaurant management, News - Events, Uncategorized

Tags: American Polytechnic College, APC, college, Viet My College, hotel management, restaurant management