TOURISM AND TRAVEL SERVICE MANAGEMENT (TRAVEL MANAGEMENT)

 

1. Industry code: 6810101
2. Description of the Tourism and Travel Service Management (Travel Management) major

Tourism and Travel Service Management at the college level is a field of study that directly involves implementing, managing, and coordinating tourism and travel activities.

The responsibilities of this profession include: designing tour programs; organizing and promoting tourism products; managing and resolving issues arising during the implementation of tour programs to ensure good customer service to maintain market share, establish and maintain good relationships with partners; ensuring the safety and security of customers according to regulations; managing and supervising personnel and evaluating work results closely to achieve high business efficiency, meeting the requirements of level 5 in the Vietnamese National Qualifications Framework.

3. Training duration7 semesters, totaling 2 years and 4 months.
4. Training orientation:

• The training philosophy focuses on developing skills and professional experience in each subject and project, with practical training lasting up to 70% of study time.
• In-depth training in knowledge and skills related to Service and Tourism Management.
• Business instructors participate in direct teaching and recruitment.
• Develop knowledge, skills, and attitudes in a balanced way.

5. The training process from the time of enrollment until the student graduates.:

• This phase involves equipping individuals with fundamental knowledge and skills in the field of Tourism and Travel Service Management.
• Specialization phase
• Graduation internship period

6. Input requirements:
7. High school graduate
8. Character:
   • Energetic, strong, and decisive.
   • Eager to learn, patient.
   • I enjoy socializing and traveling.

7. Output standard:
8. Knowledge:

• Identify fundamental knowledge of politics, law, and socio-cultural aspects relevant to the major, such as: Tourism Law, Cultural Heritage Law, Environmental Protection Law, Business Law, etc.;
• Demonstrate knowledge of history, culture, geography, and tourist destinations in the context of travel business operations;
• Demonstrate an understanding of the general principles and processes of management, including the management of the operational and organizational aspects of tourism programs, financial management, human resource management, and infrastructure management.;
• Describe the organizational structure, functions, and responsibilities of the departments within a travel service company; and the relationships between these departments.;
• Identify the procedures and work content at the office of a travel service business;
• Describe the process of creating, storing, and managing customer and service provider records;
• Describe the process of developing a tour program;
• Identify the processes and methods for organizing product sales that are suitable for the target market;
• Describe the steps involved in managing and implementing a tourism program;
• Understanding immigration and customs procedures;
• Recognizing the role and importance of training employees to meet professional standards;
• Describe how to plan, manage, and organize meetings;
• Demonstrate the procedures and principles for managing incidents and emergencies in the travel business.;
• Explain the role of building and maintaining relationships with partners at the destination, with service providers for the tourism program;
• Demonstrate basic knowledge of politics, culture, society, law, national defense and security, and physical education as prescribed.

1. Skill:

• Organize, manage, and design basic to complex tour programs;
• Develop tour programs that suit the needs of tourists;
• Organize advertising and sales of tour packages effectively;
• Organize and manage the implementation of the tourism program according to the correct procedures;
• Create, store, and manage records of customers and service providers;
• Adhere to and follow the work procedures at the travel agency office;
• Manage the customer care organization and handle customer complaints effectively;
• Monitor, establish, and maintain relationships with service providers;
• Stay updated with the latest knowledge and information about tourist routes and destinations;
• Properly and safely manage and utilize all types of equipment in the travel department;
• Monitor and execute payment processing operations and transactions with service providers and customers;
• Applying information technology to the use of booking software in the travel service business;
• Drafting and finalizing various types of travel contracts according to customer requirements;
• Utilize basic information technology as prescribed; exploit, process, and apply information technology in the professional work of the industry or profession;
• To be able to use a foreign language at a basic level, achieving level 2/6 in the Vietnamese Foreign Language Proficiency Framework, and to apply the foreign language to professional work in one's field or profession.

9. Career opportunities:

Upon graduation, students will be capable of meeting the requirements for job positions in the industry, including:

• Designing tour programs;
• Marketing and communications;
• Business and customer service;
• Managing and organizing tour programs;
• Oversee the design of tour programs;
• Managing and organizing tour programs;
• Managing a travel business organization.

 

Author: Pham Phan - Date written: July 24, 2021

Category: Uncategorized