MANY JOB OPPORTUNITIES AT THE COFFEE HOUSE

RESTAURANT MANAGER - STORE MANAGER

CA Supervisor

BARISTA

WAITER/WAITRESS - CREW MEMBER

MAIN RESPONSIBILITIES

• Manage operations to ensure the restaurant runs efficiently and profitably.

• Maintain the unique characteristics and reputation of the system.

Responsible for maintaining the restaurant's revenue as well as upholding high standards of food, service, and health and safety.

• Linking strategic plans, shift organization, and daily management activities.

Develop a business plan based on factors affecting the restaurant's operations.

Provide suggestions for business development and marketing at the restaurant.

Main responsibilities:

Responsible for running the restaurant business.

Analyze and plan sales strategies to achieve targets and profitability.

• Planning and implementing marketing activities, promotional events, or promotional programs…

• End-of-shift, weekly, and monthly reports should include details such as personnel, food, revenue, and operations, and should be submitted to the Regional Manager.

• Develop and implement work plans, and develop and train staff for the restaurant.

• Address customer inquiries and complaints.

• Greet customers and arrange seating. Guide customers in choosing menu items when needed.

Selecting, training, developing, and motivating employees.

• Inspect and monitor the scheduling of shifts for all departments in the restaurant.

• Maintain and control standards for food quality, hygiene, safety, and health.

• Control inventory levels and orders for all departments in the restaurant.

• Provide support to all departments and areas within the restaurant in all situations.

• Manage and coordinate staff to ensure smooth operation of the restaurant.

Other tasks arising as required and not contrary to the law.

Maintain the restaurant's profitability and reputation through:

• Always ensure all staff maintain a friendly and efficient service attitude.
• Participate effectively in promotional programs. Assist the Marketing department with the initial stages of market research in the restaurant area.
• Address customer complaints thoughtfully and consistently ensure customer satisfaction.
• Always ensure a safe environment for both employees and customers.
• The Support Manager or Assistant Manager records the weekly work schedule of employees and reports any absences.
• Ensure all staff greet guests in a friendly manner upon arrival and departure.

Maintain efficient and smooth restaurant operations and a positive work environment:

• Always ensure that the restaurant has sufficient supplies for each shift.
• Shift supervisors must work at least one morning shift and one evening shift per week and should work at counter 50% during the day and 50% during the other shift to supervise the remaining shift.
• Always ensure that the bar area, floors, grinders, and trash disposal area are kept clean.
• Regularly inspect all areas of the restaurant to ensure cleanliness.

Playing a role in demonstrating team effectiveness through:

• Personally responsible for training new staff and monitoring and checking checklists for crew members, baristas, and senior baristas.
• Each week, there should be a 10-minute conversation with each employee to build rapport and monitor their development.

Providing consistent quality:

• Supervise the preparation of beverages and ensure consistent beverage quality.
• Strictly adhere to the regulations regarding all types of beverages and food preparation.

Maintain a restaurant with a pleasant, relaxed atmosphere:

• Always adjust the music volume in the restaurant to match the number of customers present.
• All tables and chairs must be cleared away within 2 minutes of customers leaving.

REQUIREMENTS/EXPERIENCE

• Demeanor/Appearance: Agile, suitable for a service environment.
• Skill:

• Computer skills (Word, Excel, Outlook, etc.). • Professional communication and problem-solving skills.

• Training, mentoring, and leadership skills.

• Skills in managing, planning, monitoring, and developing teams.

Understanding the law and relevant legal regulations.

Other skills: working independently, working in a team.

Educational requirements 

• Graduated from a vocational school/college with a relevant major.

Experience/Seniority Requirements

• Applicants must have at least 3 years of experience working in restaurants/hotels, including 1 year in a managerial or assistant managerial position in a restaurant/hotel with 30 or more employees.
• Possesses general knowledge of the food, beverage, and service industries.

Other specific requirements 

• Gender: Male / Female
• Age: over 25 years old
• Personality traits: Honest, decisive, enthusiastic, dedicated to customers, highly responsible, able to withstand work pressure.

Passionate about coffee and eager to develop oneself through customer service. Proficient in using an espresso machine. Latte art skills are an advantage.

Passionate about the job and eager to develop oneself in the service industry. Enthusiastic, dynamic, sociable, and dedicated to serving customers.

SCOPE OF MANAGEMENT RESPONSIBILITIES

Directly: 10 – 20 restaurant staff.

Indirectly: no

CONTACT

• TCH 88 Cao Thắng, District 3, Ho Chi Minh City
• TCH 1 Nguyen Trai Street, District 1, Ho Chi Minh City
• TCH 25 Nguyen Thi Minh Khai Street, District 1, Ho Chi Minh City
• TCH 2A Le Duan Street, District 1, Ho Chi Minh City
• TCH 130 Cach Mang Thang 8 Street, District 3, Ho Chi Minh City