July 24, 2025, At the Trung Son campus, Viet My College organized a thematic sharing session. “"Improving service quality within the enterprise"” for students in this field Hotel Management, system Regular college and Intermediate level course 2023. This is part of the course. “"Management of banquet and conference services"” – Designed to give students the opportunity to gain practical experience and learn from experts in the service, restaurant, and hotel industry.
Real people – Real stories – Genuine sharing
The sharing session was attended by: IN Hospitality Joint Stock Company, together Keynote speaker: Mr. Tran Thai Tung, currently is Head of F&B at White Palace Pham Van Dong – one of the top-class conference and wedding venues in Ho Chi Minh City.
At the age of 38, Mr. Tung already had Over 12 years of practical experience in the F&B industry., once Study abroad in Singapore and held various management positions at Large domestic and international hotel and restaurant service groups.
Through his practical experience, he provides students not only with industry knowledge but also with vivid life lessons from real-life experiences:
“"There are no easy paths, but if you persevere in the profession and keep learning, the F&B industry will reward you."”
Service management begins with kindness to… your own employees.
Having worked at the counter, handled small tasks, then managed operations, and now serving as the head of the F&B department, Mr. Tung emphasized:
Service quality is not only about customer satisfaction, but also about the comfort, professionalism, and satisfaction of the staff themselves..
A good manager not only knows how to "solve problems" but also how to "manage emotions".
From staff training and corporate culture building to the application of technology in management, IN Hospitality is constantly innovating to deliver the best possible service. Optimal service – quality personnel – sustainable operation.
Practical experience – Lessons for young people
Mr. Tung shared four core factors for improving service quality:
- Understanding customer needs and behavior
- Provide thorough and regular training for employees.
- Building a professional, flexible, and culturally rich work environment.
- Listen to and act on feedback from customers and employees.
He also brought many Real-life situations in the F&B industry, This helps students understand how to handle difficult situations when communicating with customers, operational risks, or common problems encountered at weddings, conferences, and events.
Learn effectively – Do quality work – Gain practical experience at Viet My College
The sharing session not only broadened students' career perspectives but also helped them better visualize their career development path in the service industry. Viet My College always guides its students towards:
- Learning goes hand in hand with practice.
- Connecting businesses with schools.
- Equip yourself with a genuine professional mindset and solid professional skills.
Are you passionate about Hotel, Restaurant, and Event Management?
Let's start with a practical learning environment, guided by real professionals and with access to large-scale business systems like IN Hospitality!
See more: 18 Hot Majors at Viet My College
Author: Viet My College - Date written: July 24, 2025
Category: MANAGEMENT GROUP, Tourism and Travel Service Management, Hotel and restaurant management, News - Events
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